Clinic facilities

Cleveland Clinic Gains Approval for Patient Concierge Lounge at Cleveland Hopkins International Airport

CLEVELAND, Ohio — The Cleveland City Council signed an agreement Monday night with the Cleveland Clinic to open a concierge lounge for out-of-town patients at Cleveland Hopkins International Airport.

The lounge will occupy a 480 square foot space in Concourse B which currently houses an open seating area. The clinic will pay construction costs and annual rent of $104,000.

The lounge will provide meet and greet services for clinic patients traveling to and from Cleveland. This could include helping with accommodations, making travel arrangements between the airport and clinic sites, or coordinating appointment times.

Hopkins sees about 3,500 international travelers and about 50,000 domestic travelers a year who are either clinic patients or fellow travelers, the clinic’s president of Global Patient Services, Maan Fares, told a committee of the advice.

The lounge would be open to all of the clinic’s traveling patients and their companions, Fares said.

During the Board audit process, some members questioned whether the lounge would serve non-clinic travellers. Fares said it wouldn’t distract anyone looking for information, but the services were primarily for patients at the clinic.

The lounge will not offer any health services or advice, but staff will direct anyone in need of medical attention to the airport’s usual channels for such help, Fares said.

The clinic hasn’t said when it hopes to open the space to Hopkins.

The only other airport patient lounge in the United States is at Rochester International Airport, which serves the Mayo Clinic, according to a clinic presentation to the board.