Clinic business

Sanford Global Clinic looks to post-pandemic future, with lessons learned from global response – SiouxFalls.Business

June 6, 2022

It took a while for COVID-19 to reach New Zealand – and by then the team at Sanford World Clinic supporting a health system there was ready for it.

“We are placed in an island nation, so we had the opportunity to raise the shutters when things started and we did it just in time, I think,” said Paul Keys, clinical manager of the general practitioner at OmniHealth in New Zealand.

“There were a lot of lessons we could learn without it being a hot spot.”

Through OmniHealth’s relationship with Sanford Health, these lessons have been illuminated through a global perspective.

While Sanford’s team has tackled the pandemic within its central footprint in the United States, it has also been exposed to battling it around the world, from China to Costa Rica and Ghana to Vietnam.

“They were all at different stages of COVID depending on when it hit the country and how it impacted their country,” said Tracy Bieber, director of clinical services at Sanford World Clinic.

“We are really focused on education around COVID patient management.”

The Sanford World Clinic has 11 partners in nine countries. There are 133 institutions, including 80 clinics and five hospitals. Partner countries include:

  • Costa Rica
  • New Zealand
  • Ghana
  • South Africa
  • Vietnam
  • Germany
  • Ireland
  • China
  • WE

There’s never a “plug-and-play” model, Bieber said. But Sanford removed relevant elements from its overall recommendation and helped implement them elsewhere.

A striking example has been New Zealand, where the Sanford World Clinic and the New Zealand company Omni Health Ltd. opened a general practice clinic in Auckland in early 2018.

Sanford is helping grow its $30 million network, bringing together small independent clinics and integrating them into the Sanford World Clinic.

With guidance from Sanford, Omni aligns its nursing care with best practices in the United States. Historically, New Zealand doctors have been tasked with everything from their patients’ rooms to taking vital signs. This can waste time, especially in a country that lacks general practitioners.

“We (now) work more in ground roles; we have a lot of standing orders in place,” said Janay Wilson, registered nurse at OmniHealth in New Zealand.

“We did a lot of standing orders for UTIs, so normally the nurse would do a basic observation and urine sample, and because we ran out of doctors the nurse can do the whole role. If they meet the criteria, we can give them antibiotics and go from there, which certainly makes it easier to get doctor appointments.

Sanford’s support, including with COVID-related best practices and protocols, has been a welcome resource, Keys said.

“It makes such a difference to people, even now,” he said. “We have a workforce constraint. We relied on people coming into the country, and with the border (closed) we just had to find different ways of doing things, and I find everyone is well accepted at the clinic. Having a team to support us is important. I don’t think we could have done it alone. »

Notably, most of the people working together between Omni and Sanford have never met face to face. The hope is to change that by the end of the year as travel restrictions ease.

“We’re all back to traveling,” Bieber said. “I was in Ghana in March. And what was so difficult but challenging was that we weren’t able to travel to New Zealand. So we built and developed all of these relationships through virtual platforms and accomplished a lot of rigor around this organization virtually.

The strategy for the future is to “continue to strengthen our relationships within the country and to dig deep”, she said, adding that no expansion is planned in other countries, at least for the country. coming year.